is looking for a Support Operations Specialist to join its team. This role primarily focuses on handling reimbursement requests for FBA (Fulfilled by Amazon) Sellers. As part of the team, you will evaluate and investigate claims related to lost and damaged inventory. The job involves deep diving into seller requests, ensuring a fair resolution, and achieving weekly productivity and quality targets. This is a non-voice, email-based support role.

Company Name with Hiring Position:

Amazon is hiring for the position of Support Operations Specialist (Freshers to 3 years of experience).

Job Details:

Role: Operations Support – Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Temporary/Contractual
Location: (Not specified, but Amazon typically has multiple locations for such roles)
salary: Up to Rs. 3,25,000/- per annum

what is the support Operations Specialist

The Amazon Support Operations Specialist plays a key role in improving the efficiency of Amazon’s support teams. They focus on streamlining workflows, resolving operational issues, and ensuring smooth internal processes. By analyzing data and performance metrics, they identify trends, generate reports, and recommend improvements to enhance productivity.

This role also involves troubleshooting escalations and resolving process-related challenges to maintain Amazon’s high operational standards. Working closely with customer service, logistics, and technical teams, they help coordinate efforts and ensure seamless support operations.

Additionally, they contribute to process optimization by developing training materials, standard procedures, and workflow guides, making it easier for teams to operate efficiently. Their efforts not only improve internal operations but also enhance the overall customer experience by ensuring support teams can function effectively and resolve issues promptly. In short, they are essential to keeping Amazon’s support systems running smoothly.

Their work not only enhances internal efficiency but also contributes to a better customer experience by ensuring that support teams can operate smoothly, resolve issues promptly, and continuously improve service quality.

Eligibility Criteria:

A Bachelor’s Degree in any field

Freshers to 3 years of experience in operations or a related field

Strong knowledge of Microsoft Office (Outlook, Word, Excel)

Excellent problem-solving, analytical, and data-gathering skills

Strong communication and comprehension skills

Ability to work in a fast-paced environment

5) Key Responsibilities:

✔ Investigate and resolve FBA Seller reimbursement requests
✔ Conduct deep-dive analysis on lost and damaged inventory cases
✔ Process research requests from sellers via email and ticketing systems (No calls involved)
✔ Ensure adherence to quality and productivity targets every week
✔ Work towards reducing business risk while maintaining a great seller experience

6) Why Is This Role Perfect for You?

Amazon is one of the world’s largest multinational technology companies, specializing in e-commerce, cloud computing, digital streaming, and artificial intelligence. Founded by Jeff Bezos in 1994, Amazon has revolutionized online shopping and continues to be a global leader in logistics and customer service. The company is known for its innovative work culture, employee benefits, and customer-centric approach.

No Prior Experience Required: If you’re a fresher, this is a great opportunity to start your career at Amazon.
Work with a Global Brand: Amazon offers a dynamic and professional work environment.
Non-Voice Process: If you prefer working via emails and tickets rather than calls, this is ideal.
Skill Enhancement: Develop problem-solving, analytical, and research skills while working with data.
Career Growth: Amazon provides various opportunities for professional development and career advancement.

Company Profile: