Job Description:
As a Customer Service Consultant at Cyient, you will be responsible for assisting customers with the activation of their services and troubleshooting any issues that arise during the order lifecycle. This is a voice support role that requires strong communication skills to provide updates, resolve customer inquiries, and coordinate with different departments. The role involves working with multiple systems and applications to ensure smooth order processing and customer satisfaction.
Job Details:
Role: Technical Support – Voice / Blended
- Industry Type: IT Services & Consulting
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Work Location: (Not specified, but typically Cyient operates in major cities like Hyderabad, Bangalore, Pune, and Noida)
salary details:
Are you looking to kick-start your career in the IT services industry? Cyient is hiring Fresher – BPO (Voice Support) professionals for a full-time, permanent role with a salary package of ₹2.5 – 3 LPA.
As a Customer Service Consultant, you will be responsible for handling voice support, managing customer orders, troubleshooting service issues, and coordinating with internal teams. This role requires strong communication skills, the ability to work independently, and proficiency in handling multiple systems and applications.
Why Join Cyient?
- Great opportunity for freshers looking to enter the BPO/customer service industry.
- Work with global clients and gain exposure to international processes.
- Structured training and career growth in a professional environment.
- Competitive salary package ₹2.5 – 3 LPA with job stability.
Eligibility Criteria:
Education: Any Graduate
Experience: Freshers are welcome; previous experience in a call center or customer service is a plus
Gender Preference: Male Candidates Only
Skills Required:
- Strong verbal and written communication skills
- Ability to work independently and stay disciplined
- Basic troubleshooting skills for resolving customer issues
- Familiarity with Microsoft Office and multiple system applications
- Typing and note-capturing skills
- Good time management and multitasking ability
Key Responsibilities:
- Handle customer queries via voice support and resolve issues effectively
- Manage customer orders throughout the lifecycle and keep customers updated on their requests
- Coordinate with supply chain teams to ensure timely delivery of devices
- Assist with troubleshooting service activation issues and ensure a smooth experience for customers
- Manage multiple queues and adapt to changes in workflow based on business demand
- Respond to requests from different departments via call and email support
- Provide overflow call support for onshore staff during peak hours and weekends
- Follow documented procedures and recommend process improvements where applicable
- Complete mandatory training programs to stay updated with company guidelines
- Adhere to health, safety, and environmental (HSE) policies
Why Is This Role Perfect for You?
- Great for Freshers: If you are looking to start your career in a reputed IT services company, this is a fantastic opportunity.
- Communication-Focused: Perfect for those who enjoy interacting with customers and resolving queries.
- Structured Work Environment: Cyient provides a professional setup, training, and growth opportunities.
- Skill Development: Enhance your customer service, troubleshooting, and multitasking skills.
- Opportunity to Work with Global Clients: Gain exposure to Telstra processes and work with international standards.
- Job Stability: As a full-time permanent role, this job ensures a steady career path.
Company Profile:
Cyient is a global technology solutions company specializing in engineering, manufacturing, and digital transformation services. Headquartered in Hyderabad, India, Cyient partners with organizations across industries such as aerospace, defense, telecommunications, utilities, and healthcare. The company is known for its commitment to innovation, quality service delivery, and a strong employee-centric culture.
- Founded: 1991
- Headquarters: Hyderabad, India
- Presence: Over 14 countries, serving clients worldwide
Company Contact Address:
Cyient Headquarters:
Cyient Limited
Plot No. 11, Software Units Layout,
Infocity, Madhapur, Hyderabad, Telangana 500081, India
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