Mphasis Hiring :

Mphasis is a leading IT solutions provider known for its customer-centric approach and innovation. As a Back Office Executive, you’ll play a crucial role in handling essential backend operations, ensuring smooth workflow, and contributing to the company’s success.

Job Details:

Company Name: Mphasis
Job Location: Bangalore
Experience: Freshers
Role Category: Back Office (Non-Voice)
Salary: Rs. 2,25,000 – 2,50,000/- per annum
Qualification: Graduation (BSc, BCA, BCom, BA, BBA, BMS, etc.)

Job Description:

As a Back Office Executive, you will be responsible for managing critical backend tasks, supporting customer operations, and ensuring efficiency in documentation and order tracking.

what is the Back Office (Non-Voice):

The Role Category: Back Office (Non-Voice) refers to a job that primarily involves handling administrative, operational, and support tasks without direct verbal communication with customers. Instead of customer calls, the role focuses on data processing, documentation, email/chat support, and order management.

No direct phone interaction with customers; communication is usually via email, chat, or internal systems.

Data entry and documentation – updating customer records, processing orders, or managing supply chain in formation

Support tasks such as ticket resolution, account management, and reporting.

Working with internal teams to ensure smooth business operations.

Shift-based work – often includes rotational or night shifts, especially for global clients.

Eligibility Criteria:

Good communication skills
Understanding of supply chain management, order tracking, and documentation is preferred
Flexibility to work in shifts, including US shift hours (9-hour shifts)
Excellent keyboard skills with a minimum typing speed of 35 words per minute with 92% accuracy
Strong English comprehension skills to understand customer requirements and respond accordingly

Key Responsibilities:

Efficiently manage personal and customer support inboxes, ensuring quick responses to end-user requests as per service standards
Process service orders, answer queries, maintain account information, and accurately document user details in the system
Collaborate effectively with team members and provide regular updates on issue status
Adhere to schedules, turnaround times, and shift requirements, while managing multiple priorities effectively
Complete assigned tasks accurately within customer-defined Service Level Agreements (SLAs)
Identify and proactively address user concerns, ensuring a seamless support experience

Why This Role is Perfect for You?

Opportunity to work with a globally recognized company
Gain hands-on experience in backend operations and customer support
Learn and grow in a fast-paced, professional environment
Competitive salary and career development opportunities

Company Profile:

Mphasis

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients. Company Info

company Contact Address:-

Address: Level 4, Block A and B, WTC-3, Bagmane World Technology Center, SEZ, Outer Ring Road Doddenakundi, KR Puram, Bengaluru Urban,, BANGALORE, Karnataka, India